Overview
A group discount belongs to one ticket type. You set tiers: from a number of tickets, a percentage off. The more tickets in the order, the larger the discount.
The discount is worked out in the cart, on tickets of that type for the same performance in one order. The price on the receipt and the invoice is the reduced price, with VAT on that price.
Key concepts
Tier
From (tickets) and Discount (%). A tier starts at 2 tickets or more, and each larger group gets a larger discount.
Per ticket type
Each ticket type has its own tiers. Adult tickets can have a group discount while student tickets have none.
Discount codes
Choose whether a discount code is taken off as well, or whether the buyer gets whichever discount is larger.
Adding a group discount
Edit the ticket type
Open the event, go to Ticket Types and edit the ticket type. Group discount is in the dialog once the ticket type exists.
Add a tier
Choose Add a tier and fill in From (tickets) and Discount (%), for example from 10 tickets, 10 %.
Add more tiers if you like
For example from 20 tickets, 15 %. Up to 10 tiers. Remove one with Remove.
Decide about discount codes
Can be combined with discount codes is on by default: a code is taken off as well. Turn it off and the buyer gets the larger of the two.
Save the ticket type
The tiers are saved with the ticket type. If a tier is not valid, the dialog stays open and says why.
Frequently asked questions
Does the buyer see the tiers before buying?
The discount shows in the cart once the order reaches a tier. The tiers are not yet advertised on the event page, so mention them in the event description if you want buyers to know in advance.
Who pays for the discount?
You do. The sale is recorded at the reduced price, so your payout is based on what the buyer actually paid.
What is refunded if one ticket of a group is returned?
The price that ticket was sold at, with the discount, not the list price.
It says a larger group must get a larger discount.
Each tier must give more than the one before it. Raise the percentage of the larger tier or lower the smaller one.
Read more
Events & Performances covers ticket types, and Max tickets per customer caps how many one buyer can take.