Overview
A limit stops one buyer from taking a large share of a sold-out show. It counts by the buyer's email address across all their orders, so buying again in a second order does not get round it.
Set a default for the whole organisation, and let a single event follow it, set its own limit or have no limit at all.
Key concepts
Organisation default
Under Settings, Ticketing: the most tickets one customer can buy for any event. Empty means no limit.
Event limit
On the event: follow the default, no limit for this event, or a limit of its own from 1 to 100 tickets.
What the limit counts
Each performance separately, or all performances of the event together.
Setting the organisation default
Open Settings
Go to Settings and open the Ticketing tab. The field shows while ticketing is on.
Enter the limit
In Max tickets per customer, enter a number from 1 to 100. Leave it empty for no limit.
It saves on its own
Saved confirms it. Every event that follows the default uses the new limit from now on.
Setting a limit for one event
Open the event
Open the event in the event editor and go to Ticket Types. Max tickets per customer is under the ticket types.
Choose
Organisation default follows the default and shows what it is. No limit for this event switches it off here. Set a limit for this event lets you enter 1 to 100.
Choose what it counts
While a limit applies, choose Each performance separately or All performances together.
What the buyer sees
When an order would go over the limit, the cart or the product page says so beside the quantity: You can buy at most 4 tickets per customer for this performance; you already have 2. The quantity goes back to what is allowed. The check runs again when the order is placed, so two orders at the same moment cannot both slip through.
Cancelled and refunded orders do not count. A ticket the buyer transferred to someone else still counts for the buyer who bought it.
Frequently asked questions
Does the limit apply to complimentary tickets?
No. It applies to tickets bought in the shop.
A buyer used two email addresses.
The limit counts per email address, so it cannot stop someone who buys with several addresses. It stops the common case of buying again with the same one.
A buyer sees "Another purchase with your email address is being completed".
Two orders with the same email were being placed at once. The second one waits up to 15 seconds for the first, and if it is still not done asks the buyer to try again.
Read more
Ticket delivery sits beside this setting, and Group discount lowers the price for larger groups.